VENCHI PRIVACY POLICY

Last Updated: October 19, 2026 

This Privacy Policy explains how Venchi US Inc., its subsidiaries and affiliates (“Venchi,” “we,” or “us”) collect, use, and disclose information about you. This Privacy Policy applies when you use our website and mobile application (collectively, our “Services”), shop in our stores, contact our customer service team, engage with us on social media, or otherwise interact with us.  

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you. 

 

CONTENTS 

The Personal Data That We Collect or Process 

Collection of Information 

Use of Information 

Sharing of Information 

Advertising and Analytics  

Transfer of Information to the United States and Other Countries 

Your Choices 

Your State Privacy Rights 

How We Protect Your Personal Data 

How We Retain Your Personal Data 

Contact Us 

 

THE PERSONAL DATA THAT WE COLLECT OR PROCESS 

"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, credit card number, social security number, or any other identifier we may use to contact you online or offline). 

The types and categories of personal data we collect or process include: 

  • Account and contact information, including name, address (such as home address, work address, or other address), email address, phone number, username, and other contact information you provide us. 

  • Payment information, including credit card or debit card information and information about the payment methods and services (such as PayPal or Venmo) you use in connection with the Services.   

  • Account history, including information about your subscription, account, transactions, purchases, order history, or discounts. 

  • Demographic information, including your age, or gender, if you have consented to such information collection. 

  • Location information, including general geographic location such as country, state or province, or city and precise geolocation, if you have enabled and consented to location information collection. 

  • Device information, including your IP address, device identifiers, operating system and version, preferred language, hardware identifiers, browser type and settings, and other device information. 

  • Content and information you elect to provide as part of your profile or in any reviews you make through the Services or emails, chats, or other communications sent to us. 

  • Images, and videos collected or stored in connection with the Services. 

Some of the information identified above, including identification document information, precise geolocation information, and biometric information, may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information. 

We also collect: 

  • Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature. 

  • Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page. 

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information. 

COLLECTION OF INFORMATION 

Information You Provide to Us 

We collect information you provide directly to us, such as when you create an account, fill out a form, submit a review, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, sign up for our loyalty program, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide. 

Information We Collect Automatically When You Interact with Us 

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including: 

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction. 

In-Store Activity: When you shop in our stores, we collect information about your activity through closed circuit TVs for security monitoring. 

Device and Usage Information: We collect information about how you access and use our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, search terms entered, and the page you visited before navigating to our Services. 

Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details). 

Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see our Cookie Policy and the Your Choices section below. 

Information We Collect from Other Sources 

We obtain information from third-party sources. For example, we may collect information about you from fraud prevention providers, advertising and marketing partners, and data analytics providers.  

Information We Derive 

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.  

USE OF INFORMATION 

We use the information we collect to: 

  • Provide, maintain, and improve the Services and our products and services;  

  • Process transactions and send you related information, including confirmations, receipts, invoices, surveys, and recall notices; 

  • Personalize and improve your experience on our Services; 

  • Send you security alerts related to your online account and support and administrative messages;  

  • Respond to your comments and questions and provide customer service; 

  • Communicate with you about products, services, and events offered by Venchi and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time); 

  • Provide and administer our loyalty programs; 

  • Monitor and analyze trends, usage, and activities in connection with the Services and our products and services;  

  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below); 

  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;  

  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Venchi and others; 

  • Debug to identify and repair errors in our Services;  

  • Comply with our legal and financial obligations; and 

  • Carry out any other purpose described to you at the time the information was collected. 

 

SHARING OF INFORMATION 

We share personal information in the following circumstances or as otherwise described in this policy:  

We share personal information with vendors, service providers, and consultants that perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising. 

If you post user-generated content on the Services, such as a product review, we share this information publicly on our Services. 

We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. 

We may share personal information if we believe that your actions are inconsistent with our Terms of Service or other policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Venchi, our users, the public, or others. 

We may share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests. 

We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.  

Personal information is shared between and among Venchi and our current and future subsidiaries and affiliates. 

We may share personal information with your consent or at your direction. 

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.  

The categories of personal data we may disclose include: 

  • Account and contact information. 

  • Payment information.   

  • Account history, including information about your subscription, account, transactions, purchases, order history, or discounts. 

  • Demographic information. 

  • Location information, including general geographic location and precise geolocation. 

  • Device information. 

  • Content and information you elect to provide to us. 

  • Images, voice recordings, and videos collected or stored in connection with the Services, if you have consented to such information collection. 

  • Identity document information. 

ADVERTISING AND ANALYTICS  

We engage third parties to provide analytics services and serve advertisements on our behalf. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Venchi and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising targeted to your interests on other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes. 

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Meta, Google, TikTok, Amazon, or similar platforms). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms. Note that the third-party platforms may offer you choices about whether you see these types of customized ads. 

If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out clicking DO NOT SELL OR SHARE MY PERSONAL INFORMATION. You can also opt out by logging into your account and adjusting your account settings and preferences or sending us an email stating your request to venchi-usa@venchi.com. 

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES 

Venchi is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. 

YOUR CHOICES 

Account Information 

You may update and correct certain account information at any time by logging into your account. If you wish to deactivate your online account, please contact us at venchi-usa@venchi.com. Note that we may retain certain information as required by law or for our legitimate business purposes. We may also retain cached or archived copies of personal information about you for a certain period of time. 

Location Information 

When you first launch the section of our mobile app that collects precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove our mobile app from your device. If you stop our collection of this location information, some features of our Services will no longer function properly. 

Cookies 

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies and how to disable them, see our Cookie Policy. 

Communications Preferences 

You may opt out of receiving promotional emails from Venchi by following the instructions in those communications or by e-mailing a request to venchi-usa@venchi.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. 

If you sign up to receive text messages from Venchi and later want to opt out of receiving these messages, you can reply  “STOP” to any text message you receive from us. 

Mobile Push Notifications 

With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device. 

YOUR STATE PRIVACY RIGHTS 

Depending on your state of residency, you may have certain rights related to your personal data, including:  

  • Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request. 

  • Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose. 

  • Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.   

  • Opt Out of Using Personal Data for Sales, Targeted Advertising, and Profiling for Certain Legal or Similarly Significant Decisions. You may request that we do not use your personal data for these purposes. Some states may also grant you the ability to learn more about or challenge those automated decisions. 

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.  

To exercise any of these rights or appeal a decision regarding a consumer rights request, please contact us at venchi-usa@venchi.com   

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law. 

HOW WE RETAIN YOUR PERSONAL DATA 

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified. 

CHILDREN UNDER THE AGE OF 16 

Our Services are not intended for children under 16 years of age. No one under age 16 may provide any information on our website, mobile application and social media. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our website, mobile application and social media, or through any of its features, register on our website, make any purchases through our Services, use any of the interactive or public comment features of our Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at venchi-usa@venchi.com 

YOUR CALIFORNIA PRIVACY RIGHTS 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://us.venchi.com/ccpa-privacy-policy 

YOUR GDPR PRIVACY RIGHTS 

If you are a EU citizen, the EU general data protection regulation (GDPR) may provide you with additional rights regarding our use of your personal information. To learn more about your privacy rights under GDPR, visit [https://eu.venchi.com/privacy-policy] 

DATA SECURITY 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted as required by PCI DSS. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or mobile application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas like message boards. The information you share in public areas may be viewed by any user. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services. 

CONTACT US 

If you have any questions about this Privacy Policy, please contact us at:  

Email: venchi-usa@venchi.com  

Address: 16 W 36th Street, New York, 10018, Suite 901